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Shipping and returns

WHEN WILL I GET MY ORDER?
Your order will be processed within one week. Prints are Made-to-order items and have a lead time of up to two weeks depending on printers schedule.

COLLECTIONS
Unframed prints may be collected without charge in Johannesburg.
Delivery via Uber Package within 20km for clients account or will be charged separately.

LOCAL SHIPPING
Rolled tube packaging and shipping via Postnet counter to counter R150
Flat packed works will be quoted separately.
National delivery: via the Courier Guy, quoted separately.

DO YOU SHIP INTERNATIONALLY?
International orders are shipped via FedEx & DHL. Orders are shipped once a week. Each order has a tracking number, which will be sent to you to trace your parcel. All international shipping will be quoted and charged separately due to changes in exchange rates.

Customs and import duties are charged by the receiving country and at the buyers cost. We are not responsible for packages that are lost or damaged in transit and do not accept returns/refunds orders.

WHAT IS YOUR EXCHANGE POLICY?
We at goldendean.com want you to enjoy your unique product and if you are not completely satisfied and there is a manufacturing fault we will gladly replace it or refund you with a store credit, as long as it has been returned within 28 days of purchase. Anything extending beyond this time frame will be up to our discretion.
Items must be returned in their original condition, unaltered and undamaged, and in original packaging.

PLEASE NOTE

  • Shipping fees are non-refundable.
  • Customers are liable for postage/shipping fees when returning items.
  • No exchange will be accepted on sale items.